Entries Tagged 'Archiving' ↓
January 27th, 2012 — Archiving, Collaboration, Content management, Data management, eDiscovery, Search, Text analysis
Every New Year affords us the opportunity to dust down our collective crystal balls and predict what we think will be the key trends and technologies dominating our respective coverage areas over the coming 12 months.
We at 451 Research just published our 2012 Preview report; at almost 100 pages it’s a monster, but offers some great insights across twelve technology subsectors, spanning from managed hosting and the future of cloud to the emergence of software-defined networking and solid state storage; and everything in between. The report is available to both 451Research clients and non-clients (in return for a few details); access the landing page here
. There’s a press release of highlights here
. Also, mark your diaries for a webinar discussing report highlights on Thursday Feb 9 at noon ET, which will be open for clients and non-clients to attend. Registration details to follow soon…
Here are a selection of key takeaways from the first part of the Information Management preview, which focuses on information governance, ediscovery, search, collaboration and file sharing. (Matt Aslett will be posting highlights of part 2, which focuses more on data management and analytics, shortly.)
- One of the most obvious common themes that will continue to influence technology spending decisions in the coming year is the impact of continued explosive data and information growth. This continues to shape new legal frameworks and technology stacks around information governance and e-discovery, as well as to drive a new breed of applications growing up around what we term the ‘Total Data’ landscape.
- Data volumes and distributed data drive the need for more automation and auto-classification capabilities will continue to emerge more successfully in e-discovery, information governance and data protection veins — indeed, we expect to see more intersection between these, as we noted in a recent post.
- The maturing of the cloud model – especially as it relates to file sharing and collaboration, but also from a more structured database perspective – will drive new opportunities and challenges for IT professionals in the coming year. Looks like 2012 may be the year of ‘Dropbox for the enterprise.’
- One of the big emerging issues that rose to the fore in 2011, and is bound to get more attention as the New Year proceeds, is around the dearth of IT and business skills in some of these areas, without which the industry at large will struggle to harness and truly exploit the attendant opportunities.
- The changes in information management in recent years have encouraged (or forced) collaboration between IT departments, as well as between IT and other functions. Although this highlights that many of the issues here are as much about people and processes as they are about technology, the organizations able to leap ahead in 2012 will be those that can most effectively manage the interaction of all three.
- We also see more movement of underlying information management infrastructures into the applications arena. This is true with search-based applications, as well as in the Web-experience management vein, which moves beyond pure Web content management. And while Microsoft SharePoint continues to gain adoption as a base layer of content-management infrastructure, there is also growth in the ISV community that can extend SharePoint into different areas at the application-level.
There is a lot more in the report about proposed changes in the e-discovery arena, advances of the cloud, enterprise search and impact of mobile devices and bring-your-device-to-work on information management.
January 20th, 2012 — Archiving, eDiscovery, M&A
We commented recently on Symantec’s acquisition of cloud archiving specialist LiveOffice. The announcement also afforded Big Yellow an opportunity to unveil what it calls “Intelligent Information Governance;” an over-arching theme that provides the context for some of the product-level integrations it has been working on. For example, it just announced improved integration between its Clearwell eDiscovery suite and its on-premise archive software, EnterpriseVault (stay tuned for more on this following LegalTech later this month).
There’s clearly an opportunity to go deeper than product-level ‘integration,’ however. In a blog post, Symantec VP Brian Dye raised an issue that we have been seeing for a while, especially among some of our larger end-user clients. In the post, Brian discusses the fundamental contention that all of us – from individuals to corporations to governments — face around information governance — striking the right balance between control of information and freedom of information.
Software has emerged to help us manage this contention, most typically through data loss prevention (DLP) tools – to control what data does and doesn’t leave the organization — and eDiscovery and records management tools, to control what data is retained, and for how long. Brian noted that there is an opportunity to do much more here by linking the two sides of what is in many ways the same coin, for example by sharing the classification schemes used to define and manage critical and confidential information.
This is an idea that we have discussed at length internally, with some of our larger end-user clients, and with a good few security and IM vendors. Notably, many vendors responded by telling us that, though a good idea in principle, in reality organizations are too siloed to get value from such capabilities; DLP is owned and operated by the security team, while eDiscovery is managed by legal, records management and technology teams. While some of the end-users we have discussed this with are certainly siloed to a point, they are also working to address this issue by developing a more collaborative approach, establishing cross-functional teams, and so on.
A cynic would point out that some self interest might be at play here too from a vendor perspective; why sell one integrated product to a company when you can sell them essentially the same technology twice. But of course, we’re not the remotest bit cynical (!) There is also the reality that at most large vendors, product portfolios have been put together at least in part by acquisitions. Security and e-discovery products may be sold separately because they are, in fact, separate products with little to no integration in terms of products or sales organizations. And vendors may not yet be motivated to do the hard integration work (technically, organizationally), if they are not seeing consistent enough demand from consolidated buying teams at large organizations.
Wendy Nather, Research Director of our security practice, notes that such integration is desirable;
- Users don’t WANT to have meta-thoughts about their data; they just want to get their work done, which is why it’s hard to implement a user-driven classification process for DLP or for governance. The alternative is a top-down implementation, and that would work even better with only one ‘top’ — that is, the security and legal teams working from the same integrated page.
However, Wendy also notes that such an approach is itself not without complexity;
- Confidential data can be highly contextual in nature (for example, when data samples get small enough to identify individuals, triggering HIPAA or FERPA); you need advanced analytics on top of your DLP to trigger a re-classification when this happens. Why, you might even call this Data Event Management (DEM).
It’s notable that Symantec is now starting to talk up the notion of a unified, or converged approach to data classification. Of course, it is one of the better-positioned vendors to take advantage here, given its acquisitions in both DLP (Vontu in 2007) and eDiscovery (Clearwell in 2011), while LiveOffice adds some intriguing options for doing some of this in the cloud (especially if merged with its hosted security offerings from MessageLabs).
Nonetheless, we look forward to hearing more from Symantec — and others — about progress here through 2012. Indeed, if you are attending LegalTech in New York in a couple of weeks, then our eDiscovery analyst David Horrigan would love to hear your thoughts. Additionally, senior security analyst Steve Coplan will be taking a longer look at the convergence of data management and security in his upcoming report on “The Identities of Data.”
In other words, this is a topic that we’re expending a fair amount of energy on ourselves; watch this space!
January 18th, 2012 — Archiving, eDiscovery, M&A
As if to underscore our belief that the cloud is set to play a bigger role in all things Information Management-related in 2012, Symantec announced this week that it had acquired cloud archiving specialist LiveOffice for $115m, its first acquisition in eight months (451 research clients can read the full deal-analysis report here.
Though the deal was not a huge surprise — some of LiveOffice’s executive team (including CEO and COO) hail from Symantec, which has for the last year been reselling LiveOffice, rebranded as EnterpriseVault.Cloud – it is a significant endorsement of the cloud archiving market; a sub-sector that we have been following closely for a couple of years (we published a detailed, long-form report on the market in late 2010), but has yet to really come to life.
Symantec, which of course dominates the on-premise email archiving market, notes that about half of all archive deployments now go to the cloud. In this respect, cloud archiving is a market that it simply has to participate in more directly. Accordingly, LiveOffice provides Symantec with a better means of serving the smaller organizations that tend to opt for the cloud model, which requires far fewer skills and resources to set up and manage than on-prem models. Of course, it also means Symantec doesn’t have to be religious about which model it promotes; whether on-prem, cloud or a hybrid of the two, it now caters to all requirements.
Symantec also made an interesting comment that LiveOffice is at the right point in its own development where the application of Symantec’s huge scale can help in growing the business, rather than be a hindrance. This is a refreshingly honest acknowledgement that it hasn’t always got the balance right in the past; buy a company that is too small, and the weight of a giant like Symantec risks starving it of oxygen altogether, rather than fanning the flames that made it successful in the first place.
The question now is whether this move may help spark broader growth of the cloud archiving market. LiveOffice was one of the first cloud providers to archive other data types beyond email, and can now store and index a wide variety of data, including from social media, file servers, SharePoint and even SaaS applications; as more data, workloads and applications move to the cloud, so cloud-based archiving will become more relevant. One big factor in the cloud players’ favor is that email is increasingly going the hosted route, especially for SMEs; if you run corporate email as a service, then you aren’t going to deploy an email archive on-premise.
All in all, we think this is a good move by Symantec, and one that could drive interest in the other cloud-archiving pure plays out there.
August 18th, 2011 — Archiving, Content management, eDiscovery, M&A, Search, Text analysis
Just after the HP call about its Q3 numbers and the deal, here’s my initial (very) quick take as it’s late here in London:
- This deal is about getting serious about software under Leo Apotheker. It gives HP a real information management story, greatly boosting its presence in the archiving, e-Discovery and enterprise search businesses.
- However, company cultures are not complementary, the HP way is a long way from the hyper-aggressive sales and marketing culture at Autonomy. Maintaining Autonomy as a separate entity run by Mike Lynch proves this and calls into question how much real synergy can be had from such a structure. I cannot see that being sustained.
- This instantly makes HP a bigger e-Discovery player than IBM or any of the major IT firms.
- Product overlap exists in document and records management but gets HP into the web content management and website optimization markets.
- Autonomy has resisted deals over the years as its market capitalization ballooned as it went on its own acquisition binge. Autonomy couldn’t have waited much longer as it would have grown too big to be swallowed by even the largest predator.
- At least Autonomy customers will now have a services organization to call on after they’ve bought the software. Customer support and after sales service has not been a strength of Autonomy.
- This leaves the FTSE 100 with just one software firm of note.
December 20th, 2010 — Archiving, Content management, Data management, eDiscovery, Search, Storage, Text analysis
Our clients will have seen our preview of 2011 last week. For those that aren’t (yet!) clients and therefore can’t see the whole 3,500-word report, here’s the introduction, followed by the titles of the sections to give you an idea of what we think will shape the information management market in 2011 and beyond. Of course the IT industry, like most others doesn’t rigorously follow the wiles of the Gregorian calendar, so some of these things will happen next year while others may not occur till 2012 and beyond. But happen they will, we believe.
We think information governance will play a more prominent role in 2011 and in the years beyond that. Specifically, we think master data management and data governance applications will appear in 2011 to replace the gaggle of spreadsheets, dashboards and scorecards commonly used today. Beyond that, we think information governance will evolve in the coming years, kick-started by end users who are asking for a more coherent way to manage their data, driven in part by their experience with the reactive and often chaotic nature of e-discovery.
In e-discovery itself, we expect to see a twin-track adoption trend. While cloud-based products have proven popular, at the same time, more enterprises buy e-discovery appliances.
‘Big data’ has become a bit of a catchall term to describe the masses of information being generated, but in 2011 we expect to see a shift to what we term a ‘total data’ approach to data management, as well as the analytics applications and tools that enable users to generate the business intelligence from their big data sets. Deeper down, the tools used in this process will include new BI tools to exploit Hadoop, as well as a push in predictive analytics beyond the statisticians and into finance, marketing and sales departments.
SharePoint 2010 may have come out in the year for which it is named, but its use will become truly widespread in 2011 as the first service pack is release and the ISV community around it completes their updates from SharePoint 2007. However, we don’t think cloud-based SharePoint will grow quite as fast as some people may expect. Finally, in the Web content management (WCM) market – so affected by SharePoint, as well as the open source movement – we expect a stratification between the everyday WCM-type scenario and Web experience management (WEM) for those organization that need to tie WCM, Web analytics, online marketing and commerce features together.
- Governance family reunion: Information governance, meet governance, risk and compliance; meet data governance….
- Master data management, data quality, data integration: the road to data governance
- E-discovery post price war: affordable enough, or still too strategic to risk?
- Data management – big, bigger, biggest
- Putting the BI into big data in Hadoop
- The business of predictive analytics
- SharePoint 2010 gets real in 2011
- WCM, WEM and stratification
And with that we’d like to wish all readers of Too Much Information a happy holiday season and a healthy and successful 2011.
November 8th, 2010 — Archiving, Data management, eDiscovery, Search
This week we publish a new long-form report, Cloud e-discovery: litigation comes down to earth – download an executive summary here.
In cloud e-discovery we see two major market shifts: corporations in-sourcing e-discovery to lower costs, while outsourcing IT infrastructure and services around it through hosting. Still in early adoption, it is a leap of faith on some level, and carries both risks and benefits. While most users in our 2010 e-discovery survey were bringing the e-discovery process in-house, only 16% were using cloud to do it, for a variety of reasons including security, data loss, regulatory concerns, and ease of retrieval.
But consider that hosted e-discovery has actually been around for over 20 years. What’s more, while some enterprises are resisting the cloud, their law firms, service providers, and other outsourcers entrusted with their data are not.
Witness this month’s 2010 Am Law tech survey – 80% of law firms are using hosted technology, 60% of those for e-discovery. In fact, e-discovery tops all hosted software usage, far surpassing HR (21%), spam filter/email (21%), storage (6%) or document management (5%). And while 79% report a positive experience, 30% said the savings were not what they expected. Limited customization, diminished data control and security were even greater concerns.
And what of the bigger-picture risks? Cloud topped the agenda last month at the Masters Conference as well: the growth of public and private cloud data from mobile use and social media, potential regulatory pitfalls, the benefits and risks of hosted e-discovery, and growing cross-border issues. No blue-sky thinking here, just hard truths on the cloud from those on the front lines.
From e-discovery lawyers and consultants:
- “[Public] cloud providers can’t meet the needs [of e-discovery] today.”
- “Your data, your problem.”
- “Data privacy in the EU is like free speech or freedom of religion in the US. . . they will give up the cloud before they give this up.”
From Microsoft General Counsel, speaking on cloud regulation:
- “Things will move quickly, and if something bad happens, things will move faster still.”
From an enterprise buyer on procurement:
- “It will take 19 months to work out e-discovery issues once you start talking about it.”
- “Every dollar they save on cloud will be three dollars in legal.”
- “I hate when people say ‘it’s not gonna stop – it’s already there.’ It makes customers think there is no choice but to comply. But maybe ‘cloud’ will go away?”
And for the last word, a characteristically common-sense admonition from UK expert Chris Dale (speaking on ECA):
So, how to navigate it all? For a succinct analysis of the cloud e-discovery market, our report is available to 451 CloudScape or Information Management subscribers, or get an executive summary here. It offers a market overview, benefits and risks of cloud e-discovery, adoption trends and inhibitors, market drivers, current vendor and service-provider offerings, and the future direction of the market, particularly for enterprise customers.
Also note a complementary report, Cloud archiving: a new model for enterprise data retention, by Simon Robinson and Kathleen Reidy. They estimate the market will generate around $193m in revenues in 2010, growing at a CAGR of 36% to reach $664m by 2014. This report covers growth drivers, the competitive landscape and the outlook for consolidation, featuring detailed vendor profiles and end-user case studies.
October 29th, 2010 — Archiving, Data management, eDiscovery, M&A, Search, Storage
The cloud archiving market will generate around $193m in revenues in 2010, growing at a CAGR of 36% to reach $664m by 2014.
This is a key finding from a new 451 report published this week, which offers an in-depth analysis of the growing opportunity around how the cloud is being utilized to meet enterprise data retention requirements.
As well as sizing the market, the 50-page report – Cloud Archiving; A New Model for Enterprise Data Retention – details market evolution, adoption drivers and benefits, plus potential drawbacks and risks.
These issues are examined in more detail via five case studies offering real world experiences of organizations that have embraced the cloud for archiving purposes. The report also offers a comprehensive overview of the key players from a supplier perspective, with detailed profiles of cloud archive service providers, with discussion of related enabling technologies that will act as a catalyst for adoption, as well as expected future market developments.
Profiled suppliers include:
- Global Relay
- Iron Mountain
Why a dedicated report on archiving in the cloud, you may ask? It’s a fair question, and one that we encountered internally, since archiving aging data is hardly the most dynamic-sounding application for the cloud.
However, we believe cloud archiving is an important market for a couple of reasons. First, archiving is a relatively low-risk way of leveraging cloud economics for data storage and retention, and is less affected by the performance/latency limitation that have stymied enterprise adoption of other cloud-storage applications, such as online backup. For this reason, the market is already big enough in revenue terms to sustain a good number of suppliers; a broad spectrum that spans from Internet/IT giants to tiny, VC-backed startups. It is also set to experience continued healthy growth in the coming years as adoption extends from niche, highly regulated markets (such as financial services) to more mainstream organizations. This will pull additional suppliers – including some large players — into the market through a combination of organic development and acquisition.
Second, archiving is establishing itself as a crucial ‘gateway’ application for the cloud that could encourage organizations to embrace the cloud for other IT processes. Though it is still clearly early days, innovative suppliers are looking at ways in which data stored in an archive can be leveraged in other valuable ways.
All of these issues, and more, are examined in much more detail in the report, which is available to CloudScape subscribers here and Information Management subscribers here. An executive summary and table of contents (PDF) can be found here.
Finally, the report should act as an excellent primer for those interested in knowing more about how the cloud can be leveraged to help support ediscovery processes; this will be covered in much more detail in another report to be published soon by Katey Wood.
September 2nd, 2010 — Archiving, Data management, eDiscovery
ILTA (International Legal Technology Association) 2010 kicked off with attendance around 1100, up almost 40% from last year according to some attendee estimates, in spite of an emergency venue change following May flash flooding in Nashville.
Even in the August desert heat of the new Las Vegas location there was an encouraging “after the flood” spirit of survival and rebuilding – a look at the 7th annual ILTA member technology purchasing survey indicates greater financial stability in the sector following last year’s weaker recessionary economy, law firm layoffs and hiring freezes, and stagnant corporate legal budgets: 45% stated their firms are “back to normal financially” (vs. 45% in 2009 reporting that it would take another 12 months – evidently they were right). Likewise, ILTA’s survey showed that IT spending is slowly recovering from 2009, and 33% report an increase in IT budget, albeit most spending has been in core hardware, infrastructure, computers, and SAN’s – see the InsideLegal write-up for more details.
Many in the e-discovery market claimed strong growth in h1 2010 after a lean 2009 as well, although recent M&A shows the market is still maturing both in technology and go-to-market. Most vendors and providers continue to build out their lines to be more comprehensive in functionality and interoperability – Clearwell released v. 6.0 of its appliance with enhanced search and more review load file export, Guidance Software made its latest EnCase eDiscovery platform release this week with stronger search and data analytics, IPRO announced Allegro ECA to integrate with eCapture, Nuix announced an “eDiscovery Supercomputer,” and AccessData Group is busily integrating its own forensic platform with its newly-merged CT Summation assets, as is Unify with its new Daegis DocHunter SaaS review platform and existing archive.
But “end-to-end” claims have subdued somewhat, either from some hard-earned humility or better recognition of a highly variegated customer base with individual pain points. The messaging tone was commensurately more mature and less reliant on scare tactics of threatening sanctions and crushing reactive discovery costs, instead emphasizing more actual product differentiation, addressing customer pain points, more aggressive pricing, and preparation and risk management.
The theme for 2010 was “Strategic unity” – one that I think emphasized this theme of survival in the industry and more receptiveness (even enthusiasm?) for joint technical and business evolution– I expound on this further for subscribers in our full write-up of the conference and software/service provider releases here.
A few other themes stood out:
- Cloud technology evangelists got a sizeable platform (sorry) through a user panel and a number of vendor sessions, including Microsoft Azure, Autonomy, and Smarsh for social media compliance archiving – a matter of particular interest as we ready upcoming reports on cloud archiving and e-discovery. Please get in touch with your own story or for more information on the research.
- Review tools (often in SaaS or hosted versions ) got more search and analytics, bigger-scale seat support, and more customizable project set-up for large, distributed cases, with new releases from AccessData (CT Summation CaseVantage 6.0, the first since the merger), Applied Discovery’s new Leverage tool, Catalyst Repositories’ CR 9.0, Clearwell’s afore-mentioned enhanced review module, recent updates from CaseCentral, and iCONECT’s integration with PureDiscovery for semantic search.
- Major vendor releases emphasized not just cutting costs or ROI, but even competitive advantage through gains in business opportunities and productivity – a word that has sometimes been a double-edged sword for sales to the legal sector (no surprise given its emphasis on human expertise). Thomson Reuters’ West appeared on the back of its CaseLogistix acquisition for the West Litigator line (including LiveNote) for attorney case analysis, and demoed Engage for law firm resource management planning, while LexisNexis made its second integration with Microsoft for the year with Interaction CRM for Outlook, a CRM tool for tracking contacts and client interactions.
- In review tool automation, Recommind had a major rebrand and marketing push behind its Axcelerate predictive coding technology (now integrated in v.8 of its CORE categorization engine for “predictive analytics” across its product line), while Equivio boasted more direct sales for its Relevance review prioritization technology, and Kroll Ontrack announced “Intelligent Prioritization” in its Inview hosted tool. Autonomy, however, seemed to have backed off its July “meaning-based coding” announcement for IDOL, opting for a risk management platform for attorneys as its release for the event.
- Defensibility had more practical applications with strong turnout among legal hold notification– kCura’s new Method Legal Hold, Exterro’s Fusion Cloud Legal Hold and Zapproved were all on hand – and from forensics vendors and service providers emphasizing collection that will hold up in court, including growing service provider D4, and Integreon’s new Seek and Collect tool used in tandem with services.
- In data management and analytics, Digital Reef announced an open software benchmark for clocking performance along phases of the EDRM, StoredIQ recently released v. 6.0 of its e-discovery and information governance appliance on a 64 bit architecture, and announced integration with Microsoft Data Classification technology for ILTA, while EMC-Kazeon turned up in partnerships for collection and ECA with Applied Discovery and Merrill Corp, as well as recent EMC-Source One releases, of course.
Finally having just returned from VMWorld (hence the delay) I’m struck by the intersection of information management / e-discovery with storage, security and GRC, as all of us grapple with (and continue proliferating) Big Data, both in scalability and manageability. NetApp was on hand at ILTA and came up by name with e-discovery vendors, as did BlueArc, while at VMWorld, EMC announced plans for a FISMA-compliant VMWare and RSA alliance to trace exact “geolocation” of virtual machines and prevent violating international data privacy regulations, potentially alleviating a major concern of companies transferring data for e-discovery in the cloud.
October 29th, 2009 — Archiving, Content management, Data management, eDiscovery, Search, Text analysis
Most of the information management team are attending the 4th annual 451 client event, which takes place in Boston next week, November 2-3, so I thought I’d let you know what we’re up to.
Four of us are presenting, here’s the dates/times (all ET) and themes:
- Nov 3, 3.30-4.15: Matt Aslett – Open source to the rescue?
Can open source really help enterprises cut costs and ride out the economic storm? What has been the impact of current conditions on open source adoption? How is this being reflected in the business strategies of vendors – both open source specialists and traditional proprietary vendors?
- Nov 4, 11.00-11.45: Nick Patience & Kathleen Reidy – E-Discovery to Information Governance: From Reactive, Unavoidable Cost to Proactive Cost-Avoidance.
E-discovery is a market without a lot of discretionary spending – legal events and investigations occur, and require that organizations produce relevant electronic information, no matter the difficulties or costs. This fact has driven lots of vendors from various sectors to the e-discovery (also known as e-disclosure) market: it is driving business in the archiving, enterprise content management and enterprise search markets, as organizations want to figure out how to better prepare for litigation before it occurs.
- Nov 4, 11.45-12.30: Simon Robinson - Storage Technology Is Thriving in the Economic Downturn
The economy is shrinking, but data is growing. Almost universally, storage vendors claim they can help IT ‘do more with less’ by squeezing more value out of storage assets to meet rampant data growth and stiffer retention criteria. This presentation will examine how three key trends in storage innovation – optimization, unification and the cloud – are helping some storage vendors thrive in this uncertain climate. The session will conclude with a vendor panel discussion.
Henry Baltazar is also attending and we’re all avaiable for 1:1s, though some of our days are getting pretty near to full. Contact your account rep about booking a slot.
If you are a client and you’re not attending then you’re missing out on one of the key beneifts of being a client!
If you’re not a client and you wish to attend, you can do that too, only you’ll have to pay to get in. Either way, you can register here.
Beyond information management all our other themes will be address including cloud (a lot!), security, virtualization, eco-efficient IT and our popular M&A panel, which always comes right before cocktails on day 1.
See you there!
September 28th, 2009 — Archiving, eDiscovery
Our webinar last week on information governance went well and generated some interesting questions. I didn’t get to answer all the questions on the call so I’ll take the opportunity to briefly answer some of them here, including some of the more interesting ones I did answer live. Most of these topics were covered in much more detail in our recently published report on information governance, which also spawned the webinar. The full recorded webinar is also available online as well.
Q: Can you talk to any trends you see in terms of who in an organization is purchasing governance/e-discovery tools?
This is something covered in some detail in the report itself. In general, there’s some difference in terms of purchasing between “governance” and “e-discovery.” If the use case being addressed in a particular procurement process is specifically for reactive e-discovery – meaning, the ability to respond to a specific legal discovery request – then the process is likely to have heavy involvement from the legal department if not full ownership by that team with IT involvement.
Governance is generally broader and is likely to involve more underlying pieces of technology (e.g., archiving, records management, indexing tools for distributed data and e-discovery / early case assessment). There’s certainly no single approach to governance and most organizations are in the earliest of stages in terms of putting in place some kind of broader governance strategy. Procurement is still likely to be tied to more tactical requirements and the specifics of those requirements will dictate who’s involved (e.g., e-discovery is more likely to be run by legal, as noted above, while an email archiving decision is more likely to be led by IT with legal involvement). Generally speaking, hashing out broader governance strategies may well involve IT (email management, storage, ECM and search folks), legal, compliance officers, records managers and security personnel, among others.
Q: What are your thoughts about how far right along EDRM the big ECM vendors will move?
So far, ECM vendors are focusing on the far left of the electronic discovery reference model (EDRM). This has expanded in the last twelve months or so from a far more limited focus solely on the “information management” process step to greater capabilities for data identification, collection, preservation, and some review and analysis. This is likely to continue, though I’d be surprised to see ECM vendors move beyond this. Identification, collection and preservation will be key areas in the short term (EMC’s recent Kazeon buy is a good example of how ECM vendors will look to better handle distributed data). Review and analysis capabilities are likely to remain in the area of early-case assessment, with the expectation that a winnowed-down set of data is still likely to be turned over to external counsel for further review and analysis. That’s likely to be where most ECM vendors stop, though not all; Autonomy, for example, plays specifically in the legal market as well with iManage and Discovery Mining.
Q: Can you explain a bit more what you mean by “litigation readiness”? What processes does this cover?
I guess this is a phrase I use a lot when talking about information governance and perhaps I didn’t explain it well enough on the webinar. Litigation readiness is really just one reason organizations are interested in information governance. Poor information governance makes it difficult to respond efficiently and cost effectively to e-discovery. There are a number of processes involved in better preparing for litigation, but ideally, organizations need to have some high-level understanding of what data exists, where it is and who has access to it. That’s a whole lot easier said than done of course, particularly when you need to include data on desktops, laptops, shared file drives and so forth. The processes generally need to encompass maintaining some kind of index of what resides on all those devices and how that data will be captured and secured if needed. That needs to be combined of course with more formalized management of data in archives and records management systems, with some consistency in terms of retention and disposition policies (that are standardized and enforced) across sources. Few organizations have a very good handle on this sort of thing across repositories and unmanaged devices today, but those that are more often involved in litigation are likely to be more litigation-ready.
Q: Is Information Governance of primary interest in the US or are companies in Europe also concerned? I.e. is there an opportunity for vendors beyond the US?
Information governance as it relates primarily to litigation readiness is of primary interest to those in the US and in parts of Europe that have similar discovery or disclosure requirements for electronic information. In geographies that don’t yet have as strict requirements for electronic discovery, governance may still be an interest but may be for different reasons. Compliance with specific regulations (e.g., privacy-related legislation) can be a concern, for example, as can IP protection or other types of security. So there is certainly opportunity for vendors in specific markets, such as archiving, but the drivers might be different.
That’s probably enough for one blog post. Again, those interested in the full webinar can find it here.