Entries Tagged 'Content management' ↓

I attended a star-studded open source panel this morning, with Bob Bickel of Ringside Networks, Jeff Whatcott of Acquia and John Newton of Alfresco. The panel and audience members discussed adoption of open source specifically for social applications.

There was a bit of discussion on market readiness for open source in this sector. A comment came from the audience that Alfresco, the most established of the three vendors, started with an “easy target” - that is, replacing document management systems that were largely understood and seen as commodities. The same audience member noted that applying commercial open source to emerging social applications may be more difficult, as these are viewed as more strategically important for IT and management.

Ringside is really only just now getting started so it isn’t too far down the road in selling to enterprises, but Bickel came from JBoss and so recounted some of his experiences there with overcoming adoption hurdles at the application platform layer. Acquia is also a new company but it is attached to the popular Drupal project. Acquia hopes to help legitimize Drupal for the enterprise.

Other questions from the audience focused mostly on the complexity of deploying some open source tools (lack of documentation etc.) and licensing issues.

The issue of how little open source was represented at this conference, something I had also noticed, also came up. John Newton said he went from booth to booth on the show floor asking “are you open source?” He got few “yes” answers. Alfresco / Acquia were on the show floor along with a big Sun / MySQL booth but of the 52 vendors on in the demo pavilion, that was about it for vendors with primarily open source business models (a few like Socialtext and Jive Software dabble some in open source but it’s not their primary model).

It’s interesting that at a conference that was all about communities and user-generated content, the vendors represented didn’t have more of a focus on community-generated software. The emphasis in conference sessions and certainly among the vendors on the show floor was much more around software that is easy-to-procure and easy-to-deploy for business users…in other words, lots of SaaS.

Why? I met with John Newton after the panel and he said he thought it was just the vendors present, not a real reflection of the amount of social software currently deployed as open source. I think that’s true as most organizations definitely have WordPress, MediaWiki and Roller deployments but none of these tools were represented at the conference. (Aaron Fulkerson from MindTouch was there (commercial open source wiki vendor) but MindTouch didn’t have a booth.)

Jeff Whatcott also noted off-panel that he thinks the SaaS and open source models will advance in parallel in this market but there will eventually be a “come to Jesus” moment when organizations realize the benefits of community development and the need to have the flexibility to develop, integrate and customize this stuff. I agree that these two models will continue in parallel for awhile or perhaps more than awhile as there are likely to roles for both SaaS and open source in the social software (or collaboration) market for the foreseeable future.

Update: I neglected to mention in this post originally that John Eckman from Optaros did a wonderful job moderating this panel.  My oversight for not mentioning that.

The first tutorial this morning at The Enterprise 2.0 show here in Boston was Social Computing Platforms: IBM and Microsoft. It was a duel of demos, not as open or back-and-forth a discussion as I’d hoped. But the general concession during the event and in the hallways afterwards was that Microsoft was showed up by IBM…thoroughly.

The Lotus demo was first. Lotus Connections is just coming out in version 2.0 and has a fairly complete set of capabilities for social networking, bookmarking, tagging, communities and blogging. The UI is clean and modern and the presenter, Suzanne Minnassian, did a great job sticking with her user scenario and showing how Connections can be used.

Then there was SharePoint. Microsoft SharePoint is of course lots of things - it’s a basic ECM product, it’s a portal and it has some nascent social computing features. But this demo was only to focus on those features, and they’re really not competition for Lotus Connections at this point. And just how nascent these features are was clearly evident this morning, in a demo that also included partner technologies and open source code. It was too technical and showed how difficult SharePoint can be to configure.

To be fair, comparing SharePoint and Connections is really not comparing apples to apples. SharePoint hasn’t reached the level of market penetration it has because of its social software features. Microsoft positions SharePoint as a platform and that partner technologies work better to customize it for specific verticals. There’s some truth to this, but the story will no doubt change as SharePoint gets more social in future releases.

I met with a Rob Curry, a product manager for SharePoint, this afternoon. He wouldn’t comment on specifics in the SharePoint road map but we can be pretty sure that the next version, expected as part of Office 14 late in 2009, will go much further down the social softwar path. In the meantime, SharePoint is still a juggernaut. Can IBM make some hay with its social software lead to stop that?

I started this post more than a week ago and I want to get it out before this week is over otherwise I never will. And my weeks end on Thursdays as I’m lucky enough to be home with my two daughters on Fridays — when “social” software means trying to get them to take turns playing Peep games on the family computer.

But back to topic. I wanted to revisit Vignette’s analyst day from a couple of weeks ago and specifically, a topic that came up on the one of the customer panels. Jon Sallade, Director of Web and Internet Services at Harvard Business School, was one of the panel participants.

My question for Jon was around the use of social software on the HBS sites and how this is evolving. I asked if HBS, which only recently has decided to use Vignette for the HBS Executive Education site (they were about two weeks from launch that day so must be getting close now), has various point tools up and running for blogs and community sites and if so, what is the future for these.

His answers? Yes, and they’re still figuring that out. He noted the importance, for example, of insuring a blog as popular the one by Andrew McAfee, which is part of is purview, work well, be stable, meet the author’s needs, but still function as part of HBS as a whole. He wasn’t sure yet if that would mean supporting a bunch of best-of-breed tools or trying to consolidate on a single platform, most likely with some customizations.

Perhaps more telling, another Vignette customer, Jeff Misenti from Fox News Digital, also noted having a Wordpress site up currently and plans to convert this to run as part of the company’s larger Vignette implementation. He noted their desire to simplify their environment and eliminate the number of services that just “stick more javascript tags on our pages.”

It’s too early to say if this will be the predominant trend or if web services will finally make integration of multiple tools easier and eliminate the requirement to mush everything eventually into some kind of platform or “suite.”

But it does seem likely to me that as more WCM and collaboration vendors add social software capabilities to their products, more mainstream adopters (i.e., not early) will be less inclined to bring in additional tools. Unless of course features from the vendors they already work with don’t meet requirements.

Some public disclosure finally about where EMC is headed in social software & collaboration from EMC followers Marko Sillanpaa and Laurence Hart both currently attending this week’s EMC World in Vegas.

EMC Documentum Will Not Go Quietly Into that Dark Night

“Finally a UI that is as clean and simple as Alfresco and SharePoint and a bonus that it’s as sexy as an iPhone.”

EMC World 2008: Introduction to EMC’s Next-Generation Knowledge Worker Client

“The vision: - Web 2.0 Client - Information Intelligence - Anywhere Access -Web 2.0 Platform”

Mediasurface announced there was an acquisition in the works, we just didn’t know who the acquirer would be. But word came on Friday that it is fellow UK-based Alterian, a provider of email, database and operational marketing tools.

So it’s another step in the direction of WCM becoming a key component of online marketing. Though, as Tony Byrne rightly points out, not all WCM deployments are for marketing purposes. And I would say Mediasurface in particular has not been as focused on marketing as some competitors.

It will be interesting to watch as this one shakes out. Alterian is a more profitable company than Mediasurface, particularly as Mediasurface has struggled with losses of late. It also has a stronger presence in North American, something Mediasurface has failed to attain.

Alterian doesn’t have a direct sales force though and is sold almost entirely via its channel partners. These partners could help bring Mediasurface to more geos, but at the high-end where the flagship Morello product from Mediasurface plays, WCM sales can be long and not typically entirely channel based. Mediasurface also has not one but three WCM products in its portfolio and Alterian will have to determine where best to focus its efforts if it’s looking at an ‘integrated suite.’

Vignette’s industry analyst day was last Thursday and, as Guy Creese notes, these are often interesting because “Vignette personnel vanish and new people turn up to take their place with nary a word, so it’s always fun to figure out who’s missing in action based on last year’s agenda.”

Guy’s having some fun at Vignette’s expense of course, but it’s no secret Vignette has had a lot of executive turnover over the last couple of years and it hasn’t stopped. Execs on last year’s analyst day agenda gone this year include Cathie Frazzini, who led Vignette’s partner efforts for a little more than a year and long-time head of products Leo Brunnick. Dave Dutch, most recently of Level 3 Communications, has just replaced Brunnick to run product management and marketing. And Rob Amor, long-time head of Vignette’s EMEA services org, has taken on the corporate BD role from the UK.

Like Guy, this wasn’t my first Vignette analyst day and he’s also right in noting “Vignette’s Analyst Day is typically heavy with customer testimonials.” And this year was no exception. Four of the six customers that presented (including HBS and Vertrue) were fairly new to Vignette, interesting since Vignette has struggled with new license revenue in recent quarters.

Overall Vignette presented a more upbeat outlook than one might expect given the company’s recent financial results. The company has introduced several new products already this year (yes, some are OEMs and some are just enhancements, but it’s still better than what we’ve seen from Vignette in awhile) and has a few more planned before year end. It also acquired video management play Vidavee, which it claims will be integrated before the end of this quarter.

It will likely be a couple more quarters before Vignette’s largely-revamped field organization can make some hay with these new products. If it’s able to do so, the license numbers might start to turn around. We’ll certainly be watching to see.

The combination of search, text analysis and content management is turning into one of the central memes of this blog. This wasn’t deliberate, although it’s something we’ve deliberated internally for a couple of years.

There were plenty of partnerships between search and content management vendors around, but they seemed to us to be either at the press release level, i.e. little more than marketing, or to be as a result of a small handful of one-off projects in the field.

But it turns out others within the industry were thinking about much deeper integrations even if they weren’t saying so publicly.

About a year after Stellent and FAST (both then independent, of course) announced a partnership that resulted in Stellent OEMing FAST’s engine, FAST seriously considered buying Stellent.

I’ve heard from a couple of reliable sources that this was discussed at the highest level within FAST, but it chose not to pursue the deal and instead decided to veer way off its core business and ending up distracting itself to such an extent it got itself tied up in knots. This ended with it being forced to incur about $55m in charges in 2007 that resulted in its share rice plummeting and thus ending up costing Microsoft a lot less than it would have done.

Incidentally, one of those sidebars - Ezmo - a music community site (presented to analysts in February 2007 as a “customer” of FAST, when in fact the phrase that should’ve been used was”‘wholly-owned subsidiary”) was shut down in March.

Of course Stellent went on to be acquired by Oracle in 2007 and we’ve been impressed by the way the database giant has integrated the company so far.

But FAST and Stellent could have made for an interesting combination of the ability to manage and analyze unstructured content, and who knows, FAST-Stellent might’ve been a force to be reckoned with? Now we look to see what Microsoft - something of a toe-dipper when it comes to content management and Oracle, armed with a pretty decent search engine do to prolong this meme.

Tony Byrne picked up on this statement from Mediasurface that “notes the recent share price and announces that it has received a preliminary approach, which may or may not lead to an offer for the Company.”

The statement goes on to say that “The approach has been received from a UK company that does not compete directly with Mediasurface and the Directors expect that regardless of the outcome of these discussions, the services that Mediasurface provides to existing and future customers will be unaffected.”

What UK company that does not compete directly with Mediasurface might be interested in acquiring it? SDL already took Tridion, a decision it is no doubt happy with given Tridion’s 2007 financial results. Autonomy is the only other company that comes to mind, as a substantial UK-based player in the information management realm, without WCM we might add. WCM doesn’t seem a logical fit for Autonomy’s current portfolio though, which has certainly grown with its 2007 acquisitions of Zantaz and Meridio. These are pretty clear cut compliance / e-discovery related buys without explicit ties to WCM.

So maybe it is an SI or design agency looking to own the delivery technology itself. Mediasurface has checked boxes at the low, mid-market, and high end in WCM, in part by acquiring fellow UK-based WCM play Immediacy in June of last year and Silverbullet out of Holland back in 2005.

Mediasurface may not be the most attractive candidate at the moment, as it had a difficult fiscal 2007 reporting an EBITDA loss of £1.3m on revenues of £11.6m. Losses were blamed on the low-end Pepperio service and market difficulty for the high-end product Morello in the financial services industry and in accounts using Microsoft SharePoint. The company’s stock tumbled on that news to 4p per share, but has been up in April based on acquisition rumors.

Growth in WCM remains strong overall though (451 clients can read analysis of sector growth rates across vendors here) and there are still too many independent players with revenues in the $20m-ish range. More consolidation certainly seems likely.

This blog post led us to GroupSwim, a company we met with the other day. I found GroupSwim to be a particularly interesting example of the value text analysis can lend to content management, something Nick wrote about the other day.

GroupSwim isn’t selling content management software in the classic sense. It’s SaaS offering is for collaboration, either for internal teams or externally-facing communities. It actually reminds me most of Koral, which Salesforce.com acquired a year ago and has since become Salesforce Content.

There’s a bit more meat to what GroupSwim offers though as it uses natural language processing to recommend tags, auto tag content added to this system and recommend related content. We spoke to an early GroupSwim customer yesterday who just raved about the system’s ability to auto-categorize emails and other docs, making it easier to get content into the system in an organized way and to find content on particular topic or customer account (this customer is using the service as a collab tool for sales and marketing).

Applying this sort of text analysis in a group collaboration / social software tool isn’t something I’ve heard much about lately. It will be this sort of thing that will differentiate vendors from the increasingly large pack moving forward. GroupSwim is still tiny and with its service not generally available until this past December, it’s perhaps a little late to this party. It will need to ramp up its own sales and marketing efforts significantly — 451 group clients can expect a full write up on GroupSwim in the coming days.

Interwoven and Vignette both released Q1 numbers in the last two days and their numbers highlight the different paths these long-time competitors are now on.

Vignette announced disappointing results. Vignette’s total revenue for the quarter was $44.8 million, a 6% decrease from Q1 2007, with a net loss of $0.8 million, compared with a $4.8m profit a year ago. Particularly disappointing for Vignette was license revenue which declined 36% to $9.7m. Vignette warned three weeks its results would be weaker than expected so the news wasn’t a surprise but the mood of the call was still somber.

Interwoven, on the other hand, announced a 17% increase in revenue to $61.5m with a 12% increase in license revenue and net income of $6.1m. Interwoven has always been a fairly conservative company but even so, one of the execs on the call said something along the lines of “we’re not claiming our earnings are recession proof but…” They were downright cheerful — and with good reason.