We’ve been busy lately increasing our coverage of social software vendors. In the last few weeks we’ve spoken with: Awareness, CollectiveX, Communispace, GroupSwim, HiveLive, Jive Software, Leverage Software, Lithium Technologies, Ringside Networks, Socialtext, Telligent Systems, and Wetpaint. Some of these meetings were triggered by new product launches and others were initiated by us, reaching out to begin coverage of vendors we hadn’t spoken with before. Most (but probably not all) of these have or will soon result in new or updated 451 coverage.
That’s quite a list and it’s only a list of who we’ve spoken with recently, not of all the vendors in this market and it doesn’t happen to include any of the larger players like IBM, Microsoft and Oracle.
So you have to ask, where is the differentiation? I don’t think that’s clear yet. Vendors are coming at this market from a particular area — like forums software or wikis — and tend to be targeting a particular types of implementations (BtoC social media vs. BtoE collaboration) so theoretically competitive products can be quite different under the covers (though often quite similar in marketing).
One thing that seems clear is that many vendors already in the social software realm are busy getting more social. By this I mean grafting on “social” aspects a la Facebook. This can be the ability to have user profiles and the ability to friend people or more sophisticated analysis of who knows what in order to connect users with similar knowledge or expertise.
Just a few recent examples:
Jive Software’s 2.0 release beefs up profiling and social networking capabilties.
The 3.0 release from Socialtext does the same.
Telligent added the ability to track activity data by user in Community Server 2008.
Wetpaint also added more social aspects recently.
Leverage Software has some interesting visualization technology applied to social networks.
Ringside wants to link public networks to business networks.
As vendors originally strong in wikis or forums software, for example, expand social networking and add other features, they’re much more in competition with each other than they once were. And organizations are likely to want to standardize to avoid profile proliferation, if nothing else.
I was talking with someone this morning about how many log-ins one large broadcaster has for its various customer/consumer communities (wikis, message boards etc.) and how it’s a high priority item for that company to fix it. That’s something we’ll no doubt hear more about as more and more products go social.