Comments on: Aspect turns its eye on the open source call center http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/ A blog for the enterprise open source community Fri, 10 Oct 2008 22:13:11 +0000 http://wordpress.org/?v=2.5.1 By: Syntelligence http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-276665 Syntelligence Thu, 11 Sep 2008 21:10:26 +0000 http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-276665 It seems to me call centers should always have been profitable operations. Somewhat profitable, maybe not super profitable though. It seems to me call centers should always have been profitable operations. Somewhat profitable, maybe not super profitable though.

]]> By: Aditya http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-217518 Aditya Sat, 12 Apr 2008 19:05:07 +0000 http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-217518 Hey as per the reviews <a href="http://www.especialsoftech.com/" title="sugar crm" rel="nofollow">sugar crm</a> is really good.. it's open source after all..!!! Hey as per the reviews sugar crm is really good.. it’s open source after all..!!!

]]> By: Marco Maldonado http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-118 Marco Maldonado Tue, 25 Apr 2006 16:33:18 +0000 http://blogs.the451group.com/opensource/2006/04/25/aspect-turns-its-eye-on-the-open-source-call-center/#comment-118 Montreal based Aheeva technologies might be have a few years ahead of Aspect software. Around 2003 they embraced Asterisk and decided it to use it as the core of their call center backend. Also, they recently started using Sugar CRM on their new Aheeva Contact Center Suite (CCS) Version 2.0. Their clients were so happy with the IP PBX open source solution that they were requesting an Open Source CRM so Aheeva decided to incorporate SugarCRM on their new software. It is also worth mentioning that Aheeva programmers have written some cool proxy modules for Asterisk and made them Open source. http://aheeva.com/ Montreal based Aheeva technologies might be have a few years ahead of Aspect software. Around 2003 they embraced Asterisk and decided it to use it as the core of their call center backend. Also, they recently started using Sugar CRM on their new Aheeva Contact Center Suite (CCS) Version 2.0.

Their clients were so happy with the IP PBX open source solution that they were requesting an Open Source CRM so Aheeva decided to incorporate SugarCRM on their new software.

It is also worth mentioning that Aheeva programmers have written some cool proxy modules for Asterisk and made them Open source.

http://aheeva.com/

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